Frequently Asked Questions
Find answers to common questions about our services, billing, connections, and customer support.
The sitting tenant is responsible for any and all water and sewer charges incurred on the property. While owners can make tenant payment of utilities part of their rental or lease agreement, the sitting tenant will be responsible for any outstanding charges left by the other tenant.
⚠️ NOTE: If you are moving into a new property, please ensure that the landlord clears all outstanding bills to avoid being disconnected.
📧 Landlords may request to receive E-bills by registering their email to bills@mwsc.com.zm while the actual bill is sent to the sitting tenant.
Bill distribution is done by our commercial department. Once the billing is done on the 17th of the Month, the Bills are sent to our zonal offices within your townships.
You can walk in at the nearest service center for your bill or you can request to receive by email by sending your request to bills@mwsc.com.zm
Customers can log in a complaint by walking to any of our service centers or by simply emailing to any of the following emails:
You can make payment at any of our pay points in any of the three towns where we operate from. You also have the option of paying your Bill by using other payment options including:
- Direct Debit and Credit Clearing (DDACC)
- Zanaco billmuster
- Visa card swiping at our pay points
Still Have Questions?
Can't find the answer you're looking for? Please contact our customer service team.