Business Messaging System

Stay connected with Mulonga Water through SMS. Register today to receive real-time updates and report issues instantly.

Short Code

4466

Available on all mobile networks

Business Messaging System (BMS)

The Business Messaging System (BMS) is a mobile facility used by Mulonga Water Company to communicate to its registered customer via text messages using a special short code number 4466.

How It Works

Customers can also use the BMS to log in complaints. All messages sent by our customers using the short code number are chargeable according to existing and respective mobile service provider tariffs.

Benefits

Save time - no need to walk to service centers to log complaints
Real-time updates on water interruptions in affected areas
Quick and convenient communication

How to Register

In order to register, customers are required to send their account number to 4466 as in the example below:

Example: Account No 1-101-000555, residing in CHIKOLA would send:

Mwsc 110100055 Chikola

Send to: 4466

Registration Format

Format: mwsc [Account Number] [Residential Area]

Example: Mwsc 110100055 Chikola to 4466

Note: The cost of the SMS is 65 ngwee per message.

Need Assistance?

If you experience any issues with registration or have questions about the Business Messaging System, please contact our customer service team:

Phone: +260 212 310025

Email: mulonga@mwsc.com.zm

Visit: Musonko House, Chingola

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